Shipping policy

Shipping & Return Policy

Please review your order carefully before completing your purchase. By placing an order with BASELAB, you agree to the following shipping and return terms.

Order Processing & Transit Times

Please allow approximately 2–3 business days for BASELAB to process, prepare, and transfer your order to the shipping carrier.

Once the carrier receives the shipment, the carrier’s estimated transit time begins. Delivery estimates provided by FedEx, UPS, USPS, or any other third-party carrier are controlled by that carrier and are separate from BASELAB’s processing time.

Delivery dates are estimates and are not guaranteed unless specifically stated otherwise in writing.

Damage Caused by Shipping Carriers

BASELAB is not responsible for damage caused by third-party parcel shipping carriers, including FedEx, UPS, USPS, or similar carriers.

Once an order has been transferred to the shipping carrier, damage that occurs while the package is in the carrier’s possession must be handled through the carrier’s damage-claim process.

Customers should:

  • Inspect packages immediately upon delivery.

  • Take clear photos of any damaged merchandise.

  • Take photos of the shipping box, packaging materials, and shipping label.

  • Keep all original packaging until the claim has been resolved.

The customer may be required to file a claim directly with the shipping carrier.

BASELAB Delivery & LTL Freight

Damage claims may be reviewed by BASELAB when an order was:

  • Delivered directly by BASELAB.

  • Shipped using LTL freight arranged by BASELAB.

  • Damaged before or during customer pickup at our store.

Damage must be reported promptly and supported with photos or other documentation.

BASELAB will review valid claims and determine the appropriate resolution. A reported damaged item does not automatically qualify for a full refund.

Customer Pickup

Customers are responsible for inspecting their merchandise before leaving the store.

Once merchandise has been inspected, accepted, loaded, and removed from BASELAB’s location, BASELAB is not responsible for damage caused during the customer’s transportation, loading, unloading, storage, or handling.

Returns

Due to the high cost of return shipping, handling, and processing, all sales are considered final unless a return is specifically approved by BASELAB.

Please confirm the following before ordering:

  • Product

  • Size

  • Measurements

  • Color

  • Quantity

  • Compatibility

  • Intended use

Customers are responsible for verifying that the products they purchase meet their needs before completing the order.

BASELAB is not responsible for purchases made in the wrong size, quantity, color, or specification when the correct product information was provided.

Approved Returns

If BASELAB approves a return as an exception:

  • The customer is responsible for the cost of the return shipping label.

  • Original shipping charges are non-refundable.

  • The merchandise must be unused, undamaged, and in its original packaging.

  • Products that have been used, installed, altered, damaged, or improperly packaged may be refused.

  • Return approval does not guarantee a full refund until the merchandise has been received and inspected.

BASELAB reserves the right to refuse returns that do not meet these requirements.

Incorrect or Missing Items

If BASELAB ships an incorrect item or an item is missing from your order, please contact us as soon as possible after delivery so that we can review the order and determine the appropriate resolution.

Final Responsibility

Customers are responsible for reviewing all product descriptions, sizes, measurements, quantities, shipping information, and order details before completing their purchase.

By completing a purchase with BASELAB, the customer acknowledges and agrees to this Shipping & Return Policy.