Política de reembolso

Refund & Return Policy

Please review your order carefully before completing your purchase. Due to the high cost of return shipping, handling, and restocking, all sales are considered final unless a return is specifically approved by BASELAB.

Before You Order

Customers are responsible for confirming the correct:

  • Product

  • Size

  • Measurements

  • Color

  • Quantity

  • Specifications

  • Intended use

BASELAB is not responsible for items ordered in the wrong size, color, quantity, or specification when accurate product information was provided before purchase.

Return Approval

Returns are not automatically accepted.

Any return must be approved by BASELAB before merchandise is sent back. Merchandise returned without prior approval may be refused.

If a return is approved:

  • The customer is responsible for all return shipping costs.

  • The customer is responsible for purchasing or paying for the return shipping label.

  • Original shipping charges are non-refundable.

  • Items must be unused, undamaged, and in their original packaging.

  • Items must be packaged securely for return shipment.

BASELAB may refuse any returned item that is used, installed, altered, damaged, incomplete, or improperly packaged.

Refund Amount

Approval of a return does not automatically guarantee a full refund.

Once the merchandise is received, BASELAB will inspect the returned items. Any approved refund will be based on the condition of the merchandise and the circumstances of the return.

Shipping costs, delivery charges, freight charges, and other transportation-related fees are non-refundable unless BASELAB specifically agrees otherwise in writing.

Damaged Shipments

Damage caused by third-party parcel carriers such as FedEx, UPS, USPS, or similar shipping companies must be handled through the carrier’s claims process.

BASELAB does not automatically refund merchandise damaged while in the possession of a third-party parcel carrier.

Customers should keep all packaging and provide clear photos of:

  • The damaged item

  • The shipping box

  • Internal packaging

  • The shipping label

Damage involving BASELAB delivery, approved LTL freight, or merchandise damaged before customer pickup may be reviewed directly by BASELAB.

Incorrect or Missing Items

If BASELAB sends the wrong item or an item is missing from your order, contact us as soon as possible after delivery.

BASELAB will review the order and determine the appropriate resolution, which may include replacement, store credit, or refund where appropriate.

Customer Pickup

Customers should inspect merchandise before leaving the store.

Once merchandise has been inspected, accepted, loaded, and removed from the BASELAB location, BASELAB is not responsible for damage caused during transportation, loading, unloading, storage, or handling by the customer or another party.

Non-Returnable Items

The following items may be considered non-returnable:

  • Used or opened merchandise

  • Custom or special-order products

  • Clearance or final-sale items

  • Items altered or modified after purchase

  • Items damaged after delivery or pickup

  • Merchandise without original packaging

  • Items returned without prior approval

Refund Processing

Approved refunds will be issued after the returned merchandise has been received and inspected.

Refunds will generally be issued back to the original payment method when possible. Processing times may vary depending on the bank, card issuer, or payment provider.

Final Agreement

By completing a purchase with BASELAB, the customer acknowledges that they have reviewed the product information and agree to this Refund & Return Policy.